How can I contact Customer Support (CS) of ICMarkets?

When you trade Forex, support is not an “extra.” It is part of risk control. A platform login issue, a deposit delay, a withdrawal question, or a margin-related alert can require fast, accurate answers. IC Markets provides customer support through live chat, email, and phone, plus a structured Help Centre for common account and trading questions.

The most important rule before you contact support is simple:

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The Fastest Ways to Reach IC Markets Support

IC Markets uses three primary support channels:

• Live Chat (website chat with a support agent)
• Email (department-specific addresses such as Support, Accounts, Client Relations)
• Phone (published support phone numbers per entity)

For many Forex issues—platform access, trade server questions, account profile updates, and urgent account lockouts—Live Chat is typically the quickest interaction path because it connects you directly to an agent through the website interface.

For account verification, document-related requests, and anything that needs written confirmation, Email is the better channel because it creates a documented trail and allows attachments.

For urgent matters where speaking is easier than typing—especially when you need to clarify steps in real time—Phone support is the direct route, using the entity-specific number.

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Start by Picking the Correct IC Markets Entity

Before you contact support, match your account to the correct entity. IC Markets publishes separate “Contact Us” pages for different entities, and they do not share the same emails and phone numbers.

IC Markets Global (Raw Trading Ltd)

IC Markets Global states it is available twenty four seven and offers Live Chat, email, and phone support.

• Global Support Email: support@icmarkets.com
• Global Phone: +248 467 19 76
• Live Chat: available from the IC Markets Global “Contact Us” page

IC Markets Global also references account-related email contact (for example, Accounts email appears in its help resources).

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IC Markets EU (IC Markets (EU) Ltd)

IC Markets EU states customer service is available seven days a week and provides Live Chat plus multiple email departments.

• EU Support Email: support@icmarkets.eu
• EU Client Relations: clientrelations@icmarkets.eu
• EU Accounts: accounts@icmarkets.eu
• EU Phone (Cyprus office): +357 25010480
• Live Chat: available from the IC Markets EU “Contact Us” page

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IC Markets Australia (IC Markets AU)

IC Markets Australia publishes separate phone numbers and separate email addresses for CFD support and accounts.

• AU Support Email (CFD): support@icmarkets.com.au
• AU Accounts Email (CFD): accounts@icmarkets.com.au
• AU Phone (General): 1300 600 644
• AU Phone (Telephone): +61 02 8014 4280

IC Markets Australia also separates “Shares Trading” support contacts from CFD support.

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Live Chat: The Direct Route for Platform and Forex Trading Questions

What Live Chat is best for

Live Chat is ideal when you need quick guidance on:

• platform login issues (MT4, MT5, cTrader)
• server selection confusion
• account access problems in the Client Area
• basic deposit/withdrawal process questions
• urgent clarifications while you are actively managing Forex positions

IC Markets Global explicitly promotes Live Chat support and states it is available twenty four seven. IC Markets EU provides Live Chat and states its support team is available seven days a week.

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How to access Live Chat

• IC Markets Global: open the Global “Contact Us” page and choose Launch Live Chat.
• IC Markets EU: open the EU “Contact Us” page and choose Launch Live Chat.

What to prepare before you start a chat

To get a useful answer fast, have these items ready:

• your account number (live or demo)
• the platform you are using (MT4, MT5, cTrader)
• the device type (desktop, mobile, web)
• a short description of the issue in one sentence
• if relevant: a screenshot of the exact error message

This is especially useful for Forex trading platform issues where the difference between a server mismatch and a password mismatch determines the next step.

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Security rule during Live Chat

Email Support: The Best Channel for Account Administration

Email is the strongest channel when your issue involves documents, written confirmation, or a request that needs internal review.

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IC Markets Global email contacts

IC Markets Global lists support@icmarkets.com as its support email.

Its help resources also reference contacting or replying to accounts@icmarkets.com in account-related cases.

Use these as a practical guide:

• support@icmarkets.com for trading platform help, general Forex account support, and operational questions
• accounts@icmarkets.com for account administration requests tied to onboarding, approvals, or account status topics

IC Markets EU email contacts

IC Markets EU publishes separate email addresses by department:

• support@icmarkets.eu (Support)
• accounts@icmarkets.eu (Accounts)
• clientrelations@icmarkets.eu (Client Relations)
• marketing@icmarkets.eu (Marketing)

If your issue is about changing account details, closing an account, or other account management tasks, IC Markets EU Help Centre content repeatedly directs clients to support@icmarkets.eu for assistance.

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IC Markets Australia email contacts

IC Markets Australia publishes separate CFD support emails and account emails:

• support@icmarkets.com.au
• accounts@icmarkets.com.au
• marketing@icmarkets.com.au

It also provides separate email contacts for shares trading support.

How to Write a Support Email That Gets a Clean Answer

Support teams handle large volumes. A clear email structure improves accuracy and reduces back-and-forth. Use this layout:

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Subject line format

Use a subject that includes:

• platform + account type + issue category

Examples:

• “MT5 login issue – server mismatch – live account”
• “Raw Spread account – commission question – EUR/USD”
• “Withdrawal request – status query – Client Area”

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Email body structure

Include:

• your registered email (the one used on your IC Markets profile)
• your account number
• the platform and server name shown in the platform login screen
• the exact steps you took before the issue happened
• the exact wording of any error message
• if the issue is trade-related: the symbol and approximate time window in your local time

If your issue involves verification or account changes, attach clear scans/photos of the required documents in a standard format. IC Markets EU’s help content around account changes indicates document-based security checks can be required for sensitive updates.

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Phone Support: When Talking Is Faster Than Typing

Phone support is useful for:

• urgent access issues where you need step-by-step guidance
• clarifying deposit/withdrawal steps when you cannot use chat
• confirming which support team should handle your case

IC Markets Global phone

IC Markets Global publishes the contact number +248 467 19 76.

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IC Markets EU phone

IC Markets EU publishes a Cyprus office phone number: +357 25010480.

IC Markets Australia phone

IC Markets Australia publishes:

• General: 1300 600 644
• Telephone: +61 02 8014 4280

When calling, keep your account number available and be ready to confirm your identity using the same kind of verification IC Markets uses for account security.

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Contact Forms and the Help Centre

Contact forms

IC Markets EU explicitly states you can contact customer service by email or by sending a message through the website’s “Contact-us” section.

That means if you prefer not to email directly, you can use the website contact flow and still reach the same support structure.

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Help Centre

IC Markets Global and IC Markets EU both run Help Centre/FAQ sections for common issues:

• account access and profile topics
• deposits and withdrawals
• platform setup questions
• operational rules and support guidance

A practical way to use the Help Centre is to confirm the exact name of the feature you’re dealing with (for example, “leverage change,” “password reset,” “withdrawal declined”), then contact support with that wording so your request is routed correctly. IC Markets Global Help Centre content also points clients to Live Chat twenty four seven for clarifications.

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What to Contact Support About and Which Channel to Use

Here is a simple routing guide for Forex traders:

Use Live Chat for

• platform login help and server selection
• platform installation or WebTrader access
• margin call / stop out questions while positions are open
• urgent account access issues

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Use Email for

• verification and document-driven account changes
• account closure requests
• written confirmation for account administration
• formal complaints or escalation paths via Client Relations (EU)

Use Phone for

• urgent guidance where chat is not available to you
• step-by-step help when you cannot upload screenshots
• fast clarification of which department email to use

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What IC Markets Support Can and Cannot Do

Support can help with:

• access, onboarding steps, platform connection issues
• explaining published trading conditions and fees
• operational guidance on deposits/withdrawals and account setup
• helping you find the right account setting in the Client Area

Support cannot trade for you. They do not manage your Forex positions or decide your trades. They also do not need your password to assist with standard troubleshooting.

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Account Safety When Contacting Support

Forex accounts are valuable targets for scams, and IC Markets publishes account protection and scam-focused resources on its websites.

Use these safety rules every time you contact support:

• Use official IC Markets contact channels (Live Chat on the site, published support emails, published phone numbers).
• Do not share your trading password.
• If you receive an unexpected message claiming to be IC Markets, rely on the official support email and phone contacts to confirm identity.

These rules protect your funds and your trading access.

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Quick Contact Summary

IC Markets Global

• Live Chat: available from the Global Contact Us page
• Email: support@icmarkets.com
• Phone: +248 467 19 76

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IC Markets EU

• Live Chat: available from the EU Contact Us page
• Email: support@icmarkets.eu
• Phone: +357 25010480
• Additional emails: clientrelations@icmarkets.eu, accounts@icmarkets.eu

IC Markets Australia

• Email: support@icmarkets.com.au, accounts@icmarkets.com.au
• Phone: 1300 600 644, +61 02 8014 4280

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