How can I contact Customer Support (CS) of FXPro? Table of Contents
- The Main FXPro Support Channels You Can Use
- LiveChat: The Fastest Way to Get Help During Trading Hours
- Email Support: Best for Account-Specific Problems and Documented Issues
- Phone Support: When You Need a Direct Conversation
- Request a Call Back: When You Want FXPro to Call You
- The Help Section and FAQ: Solve Common Forex Questions Without Waiting
- Choosing the Right Channel by Problem Type
- A “Fast Support” Template You Can Copy for Email
- Security Notes: Contact the Real Support, Not Impersonators
- What to Expect After You Contact FXPro Support
When you trade forex and CFDs, you don’t just need tight spreads and stable platforms—you need fast, clear help when something breaks, a deposit doesn’t show up, or a platform order looks wrong. FXPro provides several support channels designed for different situations: instant LiveChat for urgent questions, email for issues that require details or documents, phone for direct conversations, and a help section that answers many common questions without waiting in a queue.
FXPro routes most client support through four core options:
- LiveChat on the FXPro website (and commonly via the app menu)
- Email support for detailed requests and account-specific cases
- Phone support using the published telephone lines
- Request a call back form when you want FXPro to call you
FXPro also runs a Help Section / FAQ that covers common forex trading, account, and platform questions.
LiveChat: The Fastest Way to Get Help During Trading Hours
When LiveChat is the best choice
LiveChat is built for speed. Use it when:
- You can’t log in to your FXPro profile or platform
- A deposit is pending and you need to confirm processing steps
- You need platform navigation help (MT4/MT5/cTrader/TradingView connections)
- You want to confirm what information support needs for a ticket
- You have an urgent trading question that needs clarification right now
FXPro states its customer service team is available 24 hours a day, 5 days a week, and it supports clients in more than 20 languages, which matters if you trade outside standard business hours.
How to start LiveChat (website)
- Go to the FXPro website and open the Contact Us area.
- Select LiveChat.
- Enter your details if prompted and start the conversation.
[Image placeholder: Screenshot of the “Contact Us” button or LiveChat icon on the FxPro homepage]
LiveChat is positioned as “instant help” on the Contact page, which is the channel FXPro highlights for immediate support.
What to prepare before you open chat
To avoid back-and-forth, have these ready:
- Your registered email address
- Your FXPro account number (or profile identifier)
- Your platform type (MT4 / MT5 / cTrader / TradingView)
- A clear description of what happened, including error messages
If you’re contacting support about an order, it’s even better to have the order number and the account it was placed on (more on this below).
Email Support: Best for Account-Specific Problems and Documented Issues
Email is the right channel when your case needs:
- Screenshots, files, or long explanations
- Verification or compliance documentation
- A record of communication you can refer back to
- Trade/order investigations that require exact identifiers
FXPro lists a general support email on its Contact page: support@fxpro.com.
Tip: For account modifications (like swap-free requests or leverage changes), queries are often routed to the Back Office team (backoffice@fxpro.com), but starting with general support is fine—they will forward it if needed.
The most important rule for account emails
For trade-related checks, FXPro explicitly instructs clients to email from their registered email address and include identifiers such as the account number and order number. This is a practical security step: it helps support verify ownership and locate the exact trade faster.
What to include in your FXPro support email
Use this structure to make your message easy to process:
Subject line examples
- “MT5 login issue – account ######”
- “Withdrawal status request – account ######”
- “Trade review request – order ###### – account ######”
Email body checklist
- Registered email and account number
- Platform and server (if you know it)
- Order number (for trade disputes or checks)
- Time window of the issue (example: “during the London session” or “around rollover”)
- What you expected vs what happened
- Error message text (copy/paste)
- Screenshots (if relevant)
FXPro’s own trade enquiry guidance emphasizes account number + order number for order checks, so treat those as mandatory when your request relates to execution, fills, or history.
App-related support email (mobile issues)
If your issue is specifically the FXPro mobile app, the app listing publishes a dedicated contact email: mobilehelp@fxpro.com. This is useful for:
- App installation and crashes
- Biometric login issues
- In-app LiveChat access problems
- App interface bugs or missing features
Phone Support: When You Need a Direct Conversation
Phone support is useful when:
- You prefer speaking instead of typing
- Your issue is complex and you need guided troubleshooting
- You’re dealing with multiple steps (platform setup + account permissions + funding flow)
- You’re clarifying what documents are required for verification
FXPro publishes phone numbers on its Contact Us page, including a major UK line used for enquiries and a reception line. It also lists phone numbers for other locations (for example, Bahamas and Dubai office telephone lines).
A commonly listed main contact number across FXPro pages and communications is +44 (0) 203 151 5550, shown as a key “Contact Us” phone line.
Tips for faster phone support
Before calling:
- Log in and note your account number
- Write down your key questions in one list
- Have your platform open so you can follow steps live
- If it’s a trade issue, have the order number ready
If you call about a trade you think is incorrect, support will usually ask for identifiers and may then request you follow up by email for a written investigation trail. Sending the email immediately after the call can speed things up.
Request a Call Back: When You Want FXPro to Call You
FXPro offers a “Request a call back” option on its Contact page. This is ideal if:
- You can’t stay on hold
- You want a call during a specific time window
- You’re handling onboarding or account setup and want a guided call
On the Contact page, “Request a call back” is presented as a standard support channel alongside LiveChat and email.
[Image placeholder: Screenshot of the “Request a Call Back” form on the FxPro website]
How to use call back effectively
When you submit a call back request, include:
- The phone number you can answer
- Your preferred language (if asked)
- A short summary: “Verification pending” / “MT4 login error” / “Deposit not credited”
- Your account number if the form allows it
The Help Section and FAQ: Solve Common Forex Questions Without Waiting
FXPro maintains a Help Section / FAQ area designed to answer common questions about:
- Accounts and onboarding steps
- Platforms and compatibility
- Trading and execution topics
- Funding flows (deposits/withdrawals) and basic procedures
The FAQ pages repeatedly direct users to LiveChat, phone, or email if they need direct help, which means the help section is meant to reduce waiting for simple questions.
When the Help Section is the best first step
Use the FAQ first if you need:
- Where to find settings in your platform
- Basic platform requirements (desktop/mobile)
- General how-to steps that don’t require account access
- Explanations of trading terms and platform functions
Then move to LiveChat or email when your issue becomes account-specific.
Choosing the Right Channel by Problem Type
Login and access issues
- LiveChat: fastest troubleshooting
- Email: if you need to attach screenshots or log files
- Phone: if you want guided step-by-step diagnosis
Deposits and withdrawals
- Email: best for attaching receipts, bank confirmations, and payment references
- LiveChat: good for checking status and understanding the next step
- Phone: useful for guided explanation of funding flow rules
Verification and compliance checks
- Email: best for sending documents and receiving a written checklist
- Phone/Call back: useful if you need the checklist explained clearly
Trade/order investigations
- Email from your registered address, including account number + order number
This is the method FXPro explicitly instructs for trade enquiries.
Platform issues (MT4/MT5/cTrader/TradingView connections)
- LiveChat: quick configuration guidance
- Email: if you need to share screenshots
- App email (mobile-specific): mobilehelp@fxpro.com
A “Fast Support” Template You Can Copy for Email
Subject: Withdrawal question – account ######
Hello FXPro Support, I’m contacting you from my registered email address. - Account number: ###### - Platform: MT5 (or MT4/cTrader/TradingView) - Issue type: Withdrawal status / Deposit pending / Verification / Login - Description: [1–3 sentences describing what happened] - What I see now: [status shown in profile, transaction ID, error text] - What I need: [confirm status, clarify next step, explain requirement] Attachments: [screenshot / receipt / document] Thank you.
This format matches the way FXPro requests identifiers for investigations and keeps your message easy to triage.
Security Notes: Contact the Real Support, Not Impersonators
Forex traders are frequent targets for fake “broker support” messages. The safest practice is simple: use the contact methods published on FXPro’s official pages and stick to official FXPro email domains (like @fxpro.com) when you send sensitive information.
Regulators have publicly warned about clone firms that imitate authorized companies and may change contact details to mislead clients. That makes it even more important to use the broker’s official Contact page and official channels rather than random emails or phone numbers shared in messages.
What to Expect After You Contact FXPro Support
A typical support workflow looks like this:
- Identity check (especially for account-specific questions)
- Basic troubleshooting (login/platform settings, device checks)
- Case escalation if it’s technical, compliance-related, or trade-execution-related
- Written confirmation by email when the case needs documentation
FXPro’s support messaging emphasizes continuous availability during trading days and multi-language coverage, so the first response is typically focused on getting your key identifiers and narrowing the issue category quickly.
Updated by FXBonus
Please check FXPro official website or contact the customer support with regard to the latest information and more accurate details.
Please click "Introduction of FXPro", if you want to know the details and the company information of FXPro.
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