How can I contact Customer Support (CS) of FBS?

When you trade forex, problems usually show up at the worst moment: a platform login fails right before a news move, a deposit doesn’t appear, a withdrawal is pending, or a trade looks different from what you expected. In those situations, speed matters. FBS provides several direct customer support channels so you can get help with account access, MetaTrader issues, payments, verification, and trading questions.

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The Fastest Ways to Reach FBS Support

If you want the quickest interaction, use these first:

• Live chat on the FBS website (best for urgent issues and quick fixes)
• In-app support inside the FBS trading app (built for fast replies from within your trading environment)

FBS also supports email, phone calls, callback requests, and several messaging options, which are useful when you need to send details, attach files, or keep a written record.

Live Chat on the FBS Website

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Why live chat is the go-to for forex traders

Live chat is the most practical channel when you need immediate help during forex trading, especially for:

• Login and password issues
• “Can’t connect” problems on MT4/MT5
• Account settings questions (leverage, account type, investor password)
• Deposit status checks
• Basic withdrawal questions
• Trade execution clarifications

On the FBS Help Center page, “Live Chat” is listed under Contacts, and the page includes a built-in chat powered by LiveChat.

How to use it effectively

When you open live chat, send a short message that includes:

• Your Trader Area email or account identifier (do not paste passwords)
• The platform involved (MT4, MT5, or the FBS app)
• The issue category (deposit, withdrawal, verification, trading, platform)
• One clear sentence about what is happening right now

Live chat works best when the question is specific and time-sensitive.

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Support Inside the FBS Trading App

If you trade mainly from your phone, in-app support is one of the most efficient ways to get help because it keeps the conversation tied to your trading environment.

FBS promotes “24/7 support” inside the app and states you can “get a reply in under a minute, right in the app.”

Best use cases for in-app support

• You’re seeing something inside the app and want support to view the same context
• You need quick guidance while managing open forex positions
• You want help with app features, trading stats, or account navigation

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What to include in your message

• App screenshots showing the issue (balance line, order tab, error message)
• Your account type and platform link (for example, if the same account is used on MT5 and the FBS app)

FBS explains that if you choose MT5 when creating an FBS trading account, you can trade on that account in both MT5 and the FBS mobile app, which is useful context for support when troubleshooting platform access.

Email Support: When You Need a Written Record

Email is ideal when you need to send structured information, documents, or attachments, or when the issue is not urgent but must be tracked carefully.

FBS lists support@fbs.com as a contact email, including for questions and complaints in its Privacy Policy.

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Use email for these topics

• Verification and account identity issues (when documents are requested)
• Complex withdrawal investigations (transaction IDs, receipts, bank references)
• Requests that require internal review
• Formal complaints or escalations
• Account email changes that cannot be done inside the account interface

For example, the FBS Help Center states that if your Trader Area email has already been confirmed and you need to change it, you can send a request to customer support via support@fbs.com.

How to write an email that gets fast action

Use this structure:

• Subject line: Short and specific
• First line: Your account identifier (email or account number)
• Body:
  • What you expected to happen
  • What happened instead
  • When it started (avoid long stories; just a clear timeline)
  • Screenshots or receipts attached
• Finish with: The exact action you want

Examples: “Please reset my trading password,” “Please confirm the withdrawal status,” “Please verify which server I should use for MT4.”

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Phone Support: Direct Calling for Urgent Account Issues

Phone calls are useful when:

• You can’t access chat or email
• You need real-time clarification
• You need to confirm identity quickly for an account-security issue

FBS provides phone contact numbers on its Help Center page and in legal and policy pages:

• +357 22 010970
• +501 611 0594

When calling works best

Phone support is especially useful for:

• Urgent account access problems
• High-priority security concerns (suspected unauthorized access)
• Situations where step-by-step guidance is faster by voice

Before you call, prepare:

• Your Trader Area email
• Your trading account number (MT4/MT5)
• A short description of the issue
• Any error message text ready to read out loud

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Callback Requests: When You Want Support to Call You

If you prefer not to wait on hold or you want to choose a time window, callback can be a better option than calling directly.

FBS Europe callback

On the FBS Europe contacts page, there is a callback form and clear operating notes:

• You select a preferred time interval (morning, afternoon, evening, night)
• Calls are made Monday to Friday in the suggested intervals
• If support cannot reach you, it will try again at the same time the next day
• Callbacks are English-speaking only

This is practical if you want a scheduled call and you can take it in English.

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FBS Help Center callback

The FBS Help Center also includes a callback option and tells users with urgent issues to use live chat.

FBS Europe Contacts: EU Support Details

If you are dealing with the EU entity site, FBS Europe (Tradestone Limited) provides dedicated contact information on its contacts page:

• Tel.: +357 25313540
• Fax: +357 25313541
• Email: info@fbs.eu
• Office location details are also provided on the same page

For many forex traders, the key point is that support contact details can differ depending on which FBS entity your account is under, so using the correct channel avoids delays.

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Messaging Apps and Social Contact Options

Many traders prefer messaging apps because they are fast and easy on mobile. FBS lists multiple “Contact us” options in its Privacy Policy section:

• Facebook Messenger (fb-msg)
• LINE
• Telegram
• WhatsApp

These channels are useful when:

• You want quick updates without switching devices
• You need simple guidance and short answers
• You want to share screenshots quickly

Help Center and Self-Service Support

Not every question needs a live agent. The FBS Help Center includes a structured knowledge base with categories such as:

• General information
• Trader Area
• Deposits and withdrawals
• Trading
• Partnership program

Self-service is best for:

• “How do I” platform steps
• Standard account settings changes
• Basic payment method instructions
• Common MetaTrader setup and login steps

Even if you plan to contact support, reading the relevant help article first helps you describe the issue more clearly.

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What to Prepare Before Contacting FBS Support

Support moves faster when you provide the exact details needed to identify your account and the problem. For forex-related issues, prepare this checklist.

Account and platform details

• Trader Area email (or login)
• Trading account number (MT4/MT5)
• Platform type: MT4, MT5, or FBS app
• The server name shown in your platform login screen (if the issue is connection-related)

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Payment details (deposit and withdrawal)

• Payment method type (card, bank transfer, digital wallet, local transfer)
• Amount and currency
• Transaction ID / reference number
• Screenshot of confirmation page or receipt

Trading details (order or execution questions)

• Instrument (example: EURUSD, XAUUSD, US30)
• Order type (market, limit, stop)
• Ticket/order number from the platform history
• Screenshots of the order and history tabs

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Verification and profile issues

• The exact error message
• Which step fails (document upload, selfie check, address verification)
• Clear photos if requested (only through secure official channels)

Choosing the Right Channel by Problem Type

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Use live chat or in-app support when

• You need help now during forex trading
• You have a platform connection issue
• You need quick instructions or confirmation
• You have a simple account setting question

Use email when

• You need a written record
• You must attach documents or receipts
• The case needs review or escalation
• You are requesting an account email change

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Use phone or callback when

• The issue is urgent and needs voice communication
• You prefer real-time step-by-step troubleshooting
• You want a scheduled call instead of waiting

Privacy, Complaints, and Data Requests

If your request is related to privacy or data handling, FBS states you can contact them at support@fbs.com for questions, problems, or complaints regarding the Privacy Policy.

For data protection matters, FBS also provides a DPO contact email:

• dpo@fbs.com

This is the proper channel for privacy-specific requests rather than general trading support.

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Practical Tips to Get Faster Support for Forex Issues

Keep your message short and structured

Support agents handle many tickets. A clean message reduces back-and-forth:

• One sentence summary
• One list of key details
• One screenshot (only if it directly shows the issue)

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Avoid vague descriptions

Instead of: “My MT5 is broken,” say:

“MT5 login fails with authorization error. Account ####, server name shown on login screen, started after password reset.”

Send screenshots that show the full context

For trading issues, include:

• The instrument name
• The time in the platform history
• The ticket number
• The error message (if any)

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State what you want done

Examples:

• “Please reset my trading password.”
• “Please confirm whether my deposit is credited.”
• “Please clarify the status of my withdrawal and whether extra verification is required.”

Official FBS Contact Details Summary

Here are the official contact points referenced in FBS pages:

• Live chat on the FBS website and Help Center
• In-app support in the FBS trading app, promoted as 24/7 with fast replies
• Email: support@fbs.com
• Phone: +357 22 010970 and +501 611 0594
• FBS Europe phone: +357 25313540; fax: +357 25313541; email: info@fbs.eu
• Messaging options listed: Facebook Messenger, LINE, Telegram, WhatsApp
• Data protection email: dpo@fbs.com

Reliable customer support is part of your trading setup, just like spreads, execution, and risk management. With FBS, you can contact support through live chat, the trading app, email, phone, callback, and common messaging platforms. Use live chat or the app when you need fast help during forex trading, use email when you need documentation and a written trail, and use phone or callback for urgent account access and security issues.

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