Why I can't trade some symbols on XM MT4 and MT5? Table of Contents

Reasons you cannot trade on XM MT4 and MT5

If you cannot place orders on some markets on XM MT4 and MT5, the reason could be one of the followings:

  1. The market is closed for trading. In this case, please check the trading hours.
  2. You don’t have enough funds to place the trade. In this case, you may place orders with smaller volume or deposit more amount to your live trading account.
  3. Pending order’s parameter setting is wrong. Make sure your “Take Profit” and “Stop Loss” settings are correctly placed.
  4. The specified trading volume is invalid. You cannot trade less than 1 lot for some symbols.
  5. The selected symbol isn’t for your account type. In this case, you just need to select the correct symbols to trade.

If none of the above reasons apply to your situation, you may contact XM support team from XM Official Website for more.

We have summarized the FAQs about XM’s trading service and account opening. Visit the page here for more.

Go to XM Official Website

Unique suffix for each XM’s account type

With XM, according to your account type, the trading instruments are displayed with a unique suffix.

In order to find the correct financial instruments that you trade in with your account type, please view the examples below:

STANDARD account
Instruments are displayed in their standard format (without a suffix), such as EURUSD, GBPUSD.
MICRO account
Trading instruments are displayed with a micro suffix, such as EURUSDmicro, GBPUSDmicro.
ZERO account
Trading instruments are displayed with a dot (.) at the end, such as EURUSD. or GBPUSD.
ULTRA LOW STANDARD account
Instruments are displayed with a # at the end, such as EURUSD# or GBPUSD#.
ULTRA LOW MICRO account
Instruments are displayed with a m# at the end, such as EURUSDm# or GBPUSDm#.

In case the correct instruments are not visible on the trading platform you trade on, you need to right-click the “Market Watch” window -> select the symbols -> choose the instruments that you want to trade on from the table -> select the “Show” option.

Following this, close the “Market Watch” window, right-click on it once again and select “Show All”.

Kindly note that the greyed-out symbols are used by the trading platform to calculate oil prices.

To remove the greyed-out symbols from your “Market Watch” window, simply right-click them and select the “Hide” option.

Go to XM Official Website

How to open FX trading account with XM?