Recently Frequently Asked Questions
EXNESSHow to solve "Trade is not allowed" error on Exness MT4 and MT5?
This error can occur if you log in to your account with a read-only password. Read-only passwords are used when sharing accounts with all...
Why Buy and Sell buttons are not active on Exness MT4 and MT5?
If the Buy and Sell buttons are inactive, check out the next steps. Make sure that the terminal's comprehensive quote window consist...
How to solve Requotes error on Exness MT4 and MT5?
This could have been caused by a poor internet connection. Here are some tips for troubleshooting: Find out why the internet is ...
How to solve the "Waiting for update" error on Exness MT4 and MT5?
If you log in successfully and get an error message like this, it is because the chart has not yet been loaded. To work around this pr...
How to solve the "Common error" on Exness MT4 and MT5?
This could be happening due to issues on the server-side. This error usually resolves on its own, so it is suggested to wait and try t...
How to solve "Off quotes" error on Exness MT4 and MT5?
This means that there have been no new prices for the selected product over a period of time, the last price is not considered the market...
Why some order buttons are gray (disabled) on Exness's platforms?
If you log in successfully, but the order button is gray, it may be because you are logged in using a read-only password. Read-only pa...
How to solve a "Trade is disabled" error on Exness's platforms?
The error can be caused by one of the following: You cannot trade on certain accounts. This may be due to KYC requirements and othe...
How to solve an "Invalid Account" error on Exness's platforms?
This can happen for several reasons. 1. Wrong login Check the account number in the Personal Information area of My Account. ...
Why Exness MT4/MT5 cannot be installed on macOS?
If you are a macOS user, you can log in to your chosen trading terminal program (MT4/MT5) using the Web terminal on the Exness website, o...
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