Common reasons of unsuccessful orders

Common reasons for unsuccessful transactions include:

1. The selling price (bid) or buying price (ask) did not reach the target price specified by you:

The most likely reason for the transaction not being executed is that the relevant market price has not reached the price specified by you.

This is because the chart you are viewing may not show the type of price applicable to the transaction.

On the platform, the chart only displays the selling price (bid), not the buying price (ask).

Long (buy) transactions are opened at the buying price (ask) and closed at the selling price (bid).

Short (sell) transactions are opened at the selling price (bid) and closed at the buying price (ask).

2. Insufficient funds:

If you place an order by market order but do not have enough funds (net asset value) to trade, the platform will notify you immediately.

If you place an order in a limit order and you currently do not have the necessary margin (net asset value), the platform will not prevent you from placing the order.

However, if the account does not increase the net asset value when the pre-specified price limit is reached, the order will not be executed.

3. The set take profit or stop loss price is too close to the order price:

The third reason why the order is not executed is that the set takes profit or stop-loss price is too close to the order price.

Effective take profit and stop-loss orders must exceed the current spread of the financial product you are trading.

As the spread may expand during news events or when the market is turbulent, we recommend that you set the price of the take profit and stop-loss orders to exceed the maximum spread of the product being traded.

Go to OANDA’s Official Website

How to contact OANDA to inquire about orders?

If you have questions about transactions and/or orders, please feel free to contact OANDA.

The following is the relevant information.

  1. Please submit all relevant information about your transaction and/or order so that OANDA can investigate and provide a detailed analysis.
  2. To do this, you can click and fill in the transaction inquiry form.
  3. After downloading and filling out the form, you can send it to OANDA via email.

Please use the following format to submit the form:

Include in the subject line: “Trade investigation”, followed by the financial instrument involved, for example, EUR/USD, UK FTSE 100 Index or Gold/USD​​​​

Attach the corresponding form.

In order to ensure accurate and prompt processing, please provide as much information as possible about your transaction or order, such as the information listed below:

  • Your username and account ID number (for example, 001-001-1234567-001, or MT4 account ID 7654321)
  • The medium you use, such as desktop, mobile, web, or any third-party system.
  • Order number or transaction ID of the related transaction or order
  • Related financial products
  • Transaction date and time
  • Please describe the specific problem of your transaction or order
  • Platform screenshots of related transactions or orders
  • What remedies or assistance do you want OANDA to provide.

The time required for OANDA to respond to inquiries varies depending on the complexity of the transaction inquiry.

However, you should receive a response within 2 to 5 working days.

Contact OANDA Support Team