Deposit failure is usually due to one of the following reasons. Most of these contents will be displayed on the deposit interface:

1. Credit/debit card

  • The credit card information entered is incorrect, such as credit card number, credit card expiration date, credit card security code;
  • Credit card limit Insufficiency, it is recommended to check with the issuing card or use another silver card to try to deposit again;
  • Credit card [Do Not Honor] It is recommended to check with the issuing card for the reason or use another card to try to deposit again;
  • The issuing card does not support this type of transaction. Some banks do not Support foreign exchange transactions, it is recommended that you can directly contact the issuing card for details;
  • The credit card has not yet opened the 3D secure verification function. It is recommended to contact the bank to open it

2. UnionPay transfer

  • The operation timeout exceeds the specified deposit time. It is recommended to resubmit the application;
  • The operation amount does not match the deposit amount and the application The deposit amount must be the same. If it is not the same, it is recommended to send a screenshot of the deduction and transaction account to the online customer service for inquiries;
  • The postscript is filled in with the deposit remarks on the wrong transfer information page. If the account is not the same, it is recommended that the customer send a screenshot of the deduction and the transaction account to the online customer service.

Go to Pacific Union’s Official Website